Inisiasi Model Replikasi Child-Friendly Airport: Pemberdayaan Petugas Bandara Abdulrachman Saleh dalam Wisata Edukasi Penerbangan

Maulana Anifa Silvia; Lady Silk Moonlight; Faoyan Agus Furyanto; Ahmad Musadek; Anton Budiarto

doi:10.52989/darmabakti.v6i2.275

Authors

Maulana Anifa Silvia Politeknik Penerbangan Surabaya
Lady Silk Moonlight Politeknik Penerbangan Surabaya
Faoyan Agus Furyanto Politeknik Penerbangan Surabaya
Ahmad Musadek Politeknik Penerbangan Surabaya
Anton Budiarto Politeknik Penerbangan Surabaya

DOI:

https://doi.org/10.52989/darmabakti.v6i2.275

Abstract

The potential of regional airports as living laboratories for child-friendly educational tourism is often constrained by the readiness of front-line service personnel. This community service initiative aimed to enhance the understanding and capacity of 34 operational staff at Abdulrachman Saleh Airport, Malang, in facilitating aviation educational tourism. Utilizing a Participatory Action Research approach, the program was conducted through socialization, child-friendly interaction simulations, and Focus Group Discussions (FGDs). Data were evaluated using a 4-point scale assessment and qualitative thematic analysis. Quantitative results demonstrated program success, with a total average score of 3.52 (Good category). Attendance achieved the highest score (3.85), while practical simulation scored the lowest (3.47) due to psychological barriers in shifting from a rigid work demeanor to a flexible attitude. In conclusion, the program successfully transformed staff into non-formal educational agents. Program sustainability requires written SOPs to integrate aviation safety protocols with children's tour routes.

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